Thank you for taking the time to visit our site. Our purpose is to help you find the best Unified Communications and Contact Center platforms and surrounding applications to help you solve pressing business issues while helping you reduce costs, stay compliant and get an edge on your competition! This site also attempts to take a clear cut no nonsense approach to understanding the history and lingo used in the ubiquitous Unified Communications and Contact Center space but also insight and commentary on where we are heading as they continue to evolve.

We have a combined 40+ years of experience in helping companies big and small with a wide range of projects. If you would like to speak with us regarding a project you are  currently struggling with or on a new initiative you are considering please use the contact button on the menu bar to reach out. We would be happy to put 15-30 minutes on the calendar to discuss to see how we might be a fit.

UC Project Expertise:

  • Premise based PBX Upgrades / Additions / New Installations
  • Hybrid (Premise / Cloud) Upgrades / Additions / New Installations
  • Premise based PBX migrations to a cloud UCaaS model
  • Integrations with 3rd party CRM’s, Voicemails, Microsoft Teams
  • Data Center Migrations (Entire UC / CC Tech Stacks)
  • Disaster Recovery / Business Continuity planning
  • ISDN-PRI to SIP Trunk Migrations
  • Session Boarder Controller Installation / Upgrades / Additions

Contact Center Project Expertise:

  • Inbound Contact Center Consulting and Design
  • IVR Design (DTMF, Natural Language Understanding)
  • CRM Integrations
  • Screen Pop
  • Data Directed Routing
  • Contact Center Reporting
  • Work Force Management / Optimization
  • Audio / Screen Recording
  • Outbound Contact Center Design
    • CRM Integrations
    • API Integrations
    • Click to Dial, Preview Dial, Progressive, Power and Predictive Dialing